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Returns Policies

Contact us for any queries on (07) 4638 1007

 

Smoke & Mirrors Returns Policy Online Purchases- Change of Mind

 

We hope you love your purchase but we understand that mistakes can be made when you cannot try the garments on before buying.

 

If you are not happy with your purchase, full priced items can be returned for a store credit or exchange. You can then use this credit to purchase your new item or exchange for another size or style. Credit notes expire within 3 months, and can be used on any item online. 

 

Please note any pre-order cancellations will result in a store credit valid for 3 months. We do not refund for change of mind on pre-orders. 

 

Please print and fill in the  returns form to send back with your package.

 

CONDITIONS

 

- Your makeup looks stunning on your face and your tan is glowing but it's not so nice on our clothes. So please take care when trying on your new garments for the first time.

 

- Clothing will only be accepted if returned within 14 days in its original clean condition with tags: unworn, unwashed, unperfumed, free from make-up & fake tan.

 

- Postage must be covered to send the item back to us unless the item is faulty.

 

- Due to hygiene reasons, we do not accept returns on jewellery for change of mind so please choose carefully.

 

- It is recommended that you use a traceable delivery method for all returns to insure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

 

- Returns for change of mind are not accepted on sale items.

 

 

Smoke & Mirrors Returns Policy Online Purchases- Consumer Guarantee

 

You may choose a refund order exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is significantly different from the sample or description.

 

Alternatively you can choose to keep the item and we will compensate you for any drop in value.

 

If the problem is not major we will repair the item within a reasonable time. If it is not repaired within a reasonable time you can choose a refund or replacement.

 

Please keep your proof of purchase- your receipt.

 

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